There are several things that must take place before you can begin to transfer your domain name. Once they are done, you can initiate the domain name transfer in our client area. For the purposes of this tutorial, we will assume that you have a domain already registered with StarGate.com, and we are going to start on their home page.
The first thing you must do is make sure the domain name is not locked, or that will prevent it from being transferred out of the current registry. Begin by clicking on the Login link in the menu at the top of the page. Enter your StarGate.com account username and password in the boxes on the log-in screen. Now click on the login button. You are now logged in to your StarGate.com account. Click on the Domains link at the top of the page. From the drop-down, click on List Last 10. This will open a page with your domain list. Select the domain you wish to manage. Click the "Domain Name - Click to Manage" link in the box with the domain name. This will open a management console, and in the second section, click on the Lock/Unlock Button. Now you need to Un-check the box in front of the "Customer Lock". Then click Update. The next screen will show you that the order has been modified successfully, and the lock has now been removed from the domain name, so it can now be transferred to another domain registry.
There are several other things that need to be done while you are logged in to your account. You should verify that your Contact Info is correct and up-to-date both at the current registry and the Who-Is. You also should obtain, most likely by email, what is called the EPP code, the Authorization Code, or the KEY Code, or it may be called a different name. It is the authorization code that allows the registries to permit the transfer of your domain name. You will need this code during the order process so we can transfer your domain name. When finished, click the Sign out link, on the right hand side of the page.
You are now ready to start the domain transfer in our client area.
